1. Introduction
Industrial Datamart (“we”, “us”, “our”) is committed to respecting your privacy and ensuring the protection of your personal data. This Privacy Policy describes how we collect, use, share, store, and secure your information in accordance with Indian data protection laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the IT Act, 2000, and the Digital Personal Data Protection Act, 2023 ("DPDP Act").
By using our website or availing our services, you consent to the practices described in this policy.
2. Scope and Applicability
This Privacy Policy applies to all users, visitors, customers, and business partners who access or use our website and services within India. It governs the collection and handling of both personal data and non-personal data shared through the website, forms, communications, or third-party integrations.
3. Information We Collect
3.1 Personal Information You Provide
We may collect the following personally identifiable information:
- Full Name
- Email Address
- Mobile Number
- Company Name
- Designation/Job Title
- Billing/Shipping Address
- Intended Use of the Purchased Database
- Feedback, Queries, or Support Requests
3.2 Automatically Collected Data
When you browse or interact with our website, we collect certain non-personal data automatically, including:
- IP Address
- Browser Type and Version
- Device and Operating System
- Pages Viewed and Time Spent
- Referring URL
- Location (based on IP address)
- Usage behavior for analytics
3.3 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain session integrity
- Remember your preferences
- Analyze website performance
- Personalize user experience
- You can disable cookies in your browser settings, but this may affect website functionality.
4. Purpose of Collection and Processing
Your information may be collected and used for the following purposes:
- Order Fulfilment: Processing your orders and delivering databases
- Customer Communication: Sending purchase confirmations, invoices, updates, and notifications
- Support Services: Responding to queries, complaints, or service requests
- Marketing: Sending promotional emails, offers, and newsletters (with consent)
- Product Improvement: Enhancing the quality and relevance of our products and services
- Legal Compliance: Meeting legal and regulatory obligations under Indian law
- Security: Detecting and preventing fraud, abuse, or misuse of the platform
5. Legal Basis for Processing (Under Indian Law)
We collect and process your data based on the following legal grounds:
- Consent: For marketing communications and optional data
- Contractual Obligation: To deliver products and services you purchase
- Legitimate Interest: For business analytics, product development, and fraud prevention
- Legal Requirement: Where mandated by law or governmental authorities
6. Disclosure and Sharing of Data
We do not sell or rent your personal data. We may share your data only with:
Trusted Third-Party Service Providers
For services such as:
- Payment gateway processing (e.g., Razorpay, PayPal)
- Website hosting and cloud storage
- Email and SMS service providers
- CRM and analytics tools
These partners are contractually bound to maintain data confidentiality and security.
Law Enforcement or Regulatory Authorities
When required under applicable Indian laws or court orders.
Business Transfers
In the event of a merger, acquisition, or restructuring, personal data may be transferred as part of business assets.
7. Data Security
We follow industry-standard security practices and comply with reasonable security practices as per Indian IT Rules, including:
- HTTPS encryption and secure data transmission
- Secure cloud storage (e.g., with AWS or equivalent)
- Role-based access to sensitive information
- Regular backups and system updates
- Two-factor authentication for internal users
Despite best efforts, no digital transmission or storage system is 100% secure. Users are advised to take necessary precautions while sharing sensitive data online.
8. Data Retention
We retain your personal data:
- For as long as necessary to fulfill the purpose for which it was collected
- As required by law for record-keeping, tax, and regulatory compliance
- Until you request deletion or withdraw consent (subject to applicable conditions)
Data no longer required will be deleted or anonymized in a secure manner.
9. Your Rights Under Indian Law
As per the DPDP Act, 2023, you are entitled to the following rights:
- Right to Access: Request information about the data we hold about you
- Right to Correction: Request correction of inaccurate or outdated data
- Right to Erasure: Request deletion of your personal data (where applicable)
- Right to Consent Management: Withdraw previously given consent for optional data use
- Right to Nominate: Appoint a nominee in case of incapacity or death (when applicable)
To exercise your rights, email us at support@industrialdatamart.com
10. Grievance Redressal Mechanism
If you have any concerns about our privacy practices, you may contact our Grievance Officer at
support@industrialdatamart.com
Response Time: Within 15 working days
11. Marketing Communications
We may send marketing messages by email, SMS, or WhatsApp about relevant products or services. You can:
- Opt out at any time by clicking the unsubscribe link in our emails
- Contact us to remove your information from all promotional lists
Transactional emails (e.g., order confirmations) will still be sent as required.
12. Data of Children
Our services are designed for individuals over 18 years of age. We do not knowingly collect data from minors. If we become aware of such data, we will delete it immediately.
13. International Data Transfers
All data collected is stored and processed on secure servers located in India or trusted jurisdictions. In cases where data is transferred outside India, we ensure it is protected with adequate safeguards.
14. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.
15. Policy Updates
This Privacy Policy may be updated from time to time to reflect:
- Legal or regulatory changes
- Business developments
- Changes in technology or practices
We will notify users of material updates through the website or email. The latest version will always be available on this page.
16. Contact Us
For any questions, feedback, or concerns about this Privacy Policy or our data handling practices, please contact
support@industrialdatamart.com