1. Introduction
At Industrial Datamart, we are committed to offering high-quality, verified industrial and B2B databases to professionals and organizations across India and overseas. Given the digital and non-returnable nature of our products, we have implemented the following Refund and Cancellation Policy to ensure transparency and clarity. Please read this policy carefully before making a purchase on our website.
2. Nature of Products Sold
All our products are:
- Digital in nature (delivered in Excel or CSV format)
- Instantly downloadable after successful payment
- Tailored for industrial and B2B marketing and sales usage
- Considered final sale once delivered or accessed
3. Cancellation Policy
At Industrial Datamart, all products are digital in nature and are delivered immediately after successful payment. As a result, our cancellation terms are as follows:
3.1 Cancellation Before Payment
You are free to cancel or abandon the purchase at any time before completing the payment process. No action is needed, and no charges will apply.
3.2 Cancellation After Payment
Once the payment has been successfully processed, the purchased database is automatically and instantly delivered to the buyer via email and is also made available for download through their account on our website.
- No cancellations or modifications are allowed after payment.
- No refunds will be provided under any circumstances, as the digital database is delivered immediately upon purchase.
In case of non-receipt of the email, customers can log in to their account on www.industrialdatamart.com and access their purchased files anytime from the "My Downloads" section. We strongly encourage customers to review the free sample data provided for each product before making a purchase to ensure suitability and accuracy.
4. Refund Policy
We follow a strict no-refund policy under normal circumstances. However, we may consider limited exceptions under the conditions listed below.
4.1 Eligible Refund Scenarios (Discretionary)
You may be eligible for a partial or full refund only under the following circumstances:
- The purchased database is completely corrupted or inaccessible, and we are unable to provide a corrected version within 3 business days.
- The data delivered is entirely unrelated to the product description on the website.
- You were billed more than once for the same transaction due to a technical glitch.
To request a refund, please contact us at support@industrialdatamart.com with:
Your order ID
4.2 Non-Refundable Scenarios
No refunds will be issued in the following cases:
- You changed your mind after purchasing
- You no longer need the database
- You selected the wrong category or industry
- You were unable to use the data due to lack of marketing tools or technical capabilities
- You claim the data is outdated without providing verifiable proof
- Minor mismatches or expectations not explicitly stated on the product page
- You provided incorrect contact or billing details
5. Sample Data Availability
To help you make an informed decision, sample databases are available for preview/download before purchase. We strongly recommend downloading and reviewing these samples to assess the format, structure, and suitability of the data.
No refund will be entertained on grounds that could have been verified through the sample.
6. Duplicate Payments
If you are accidentally charged twice for the same order, please contact us within 7 days of the transaction. After verification, the excess amount will be refunded to your original payment method within 5–7 business days.
7. Dispute Resolution
If you are unsatisfied with our resolution of a refund/cancellation request, you may escalate the matter to our Grievance Officer by writing to support@industrialdatamart.com We will ensure a fair review of the situation and provide a final response within 10 working days.
8. Chargebacks and Legal Action
Initiating a chargeback without first contacting us for resolution is considered a breach of our policy. We reserve the right to:
- Contest the chargeback with all relevant proof of product delivery
- Block future transactions from the associated account or IP
- Pursue legal action for fraudulent claims under applicable Indian laws
9. Contact for Refund & Cancellation Requests
All refund/cancellation-related queries must be directed to support@industrialdatamart.com
10. Amendments to This Policy
Industrial Datamart reserves the right to amend this Refund & Cancellation Policy at any time to comply with legal, operational, or service-related changes. The latest version will always be available on our website. Continued use of our services after updates implies acceptance of the revised policy.